--- title: Articles & Knowledge Hub | The Power to Pioneer description: The Power to Pioneer | Smoke CI's article and knowledge hub. Find all our latest articles on CI Trends, industry news, technology and thought leadership around customer experience, voice of customer and employee engagement. --- [Skip to the main content.](https://www.smokeci.com/content/tag/the-power-to-pioneer#main-content) [![Smoke CI logo Dark](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark.svg "Smoke CI logo Dark")](https://www.smokeci.com) [![Smoke CI logo-Dark-02](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark-02.svg "Smoke CI logo-Dark-02")](https://www.smokeci.com) - [Our Solutions ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) Search Toggle Menu Search Toggle Menu - [Our Solutions ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/tag/the-power-to-pioneer#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) [Facebook ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) [Instagram ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) [Linkedin ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) [X ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) [YouTube ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) [Medium ](https://www.smokeci.com/content/tag/the-power-to-pioneer#0) # Smoke CI Articles #### Explore our content: Filter by Tag Show All Advanced Analytics CX Trends & Insights Case Study Customer Experience (CX) Resources Customer Satisfaction Strategy Downloadable Resources Employee Engagement Human Resources Industry: Civic Housing Industry: Financial Services Industry: Healthcare Industry: Insurance Insider Leadership Market Research Smoke CI News Smoke White Paper The Power to Pioneer VOC VOC for Contact Centers | ![active](https://www.smokeci.com/hs-fs/hubfs/active.png?width=63&height=63&name=active.png)   | ##### Never miss an article. Sign Up to be notified of new publications.** ** [![Subscribe](https://no-cache.hubspot.com/cta/default/6379152/cad14817-352b-4c42-b54f-1565e62e3f55.png)](https://cta-redirect.hubspot.com/cta/redirect/6379152/cad14817-352b-4c42-b54f-1565e62e3f55) | | --- | --- |   ### The Power to Pioneer [![Text Messaging](https://www.smokeci.com/hs-fs/hubfs/Texting-at-home.jpg?width=650&height=450&name=Texting-at-home.jpg) ](https://www.smokeci.com/content/enhancing-customer-intelligence-connecting-with-your-customers-via-whatsapp-surveys) 2 min read #### [Enhance Customer Intelligence: Engage Customers with WhatsApp Surveys](https://www.smokeci.com/content/enhancing-customer-intelligence-connecting-with-your-customers-via-whatsapp-surveys) [![Picture of Beverley Dormer](https://app.hubspot.com/settings/avatar/35ac75c7e205072acb8f6216d38e5e1b) Beverley Dormer](https://www.smokeci.com/content/author/beverley-dormer): 15 August 2023 In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the... [CX Trends & Insights](https://www.smokeci.com/content/tag/cx-trends-insights) [The Power to Pioneer](https://www.smokeci.com/content/tag/the-power-to-pioneer) [VOC for Contact Centers](https://www.smokeci.com/content/tag/voc-for-contact-centers) [Read More](https://www.smokeci.com/content/enhancing-customer-intelligence-connecting-with-your-customers-via-whatsapp-surveys) [![Women in the Tech Industry](https://www.smokeci.com/hs-fs/hubfs/Women-1.jpg?width=650&height=450&name=Women-1.jpg) ](https://www.smokeci.com/content/celebrating-women-in-tech) 8 min read #### [Celebrating Women In Tech](https://www.smokeci.com/content/celebrating-women-in-tech) [![Picture of Beverley Dormer](https://app.hubspot.com/settings/avatar/35ac75c7e205072acb8f6216d38e5e1b) Beverley Dormer](https://www.smokeci.com/content/author/beverley-dormer): 09 August 2023 In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the... [The Power to Pioneer](https://www.smokeci.com/content/tag/the-power-to-pioneer) [Employee Engagement](https://www.smokeci.com/content/tag/employee-engagement) [Human Resources](https://www.smokeci.com/content/tag/human-resources) [Read More](https://www.smokeci.com/content/celebrating-women-in-tech) [![Team of people working happily together](https://www.smokeci.com/hs-fs/hubfs/Teamwork-2.jpg?width=650&height=450&name=Teamwork-2.jpg) ](https://www.smokeci.com/content/developing-and-sustaining-a-successful-employee-engagement-plan) 3 min read #### [Developing and Sustaining a Successful Employee Engagement Plan](https://www.smokeci.com/content/developing-and-sustaining-a-successful-employee-engagement-plan) [Michelle Sidambe](https://www.smokeci.com/content/author/michelle-sidambe): 29 November 2022 Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of... [CX Trends & Insights](https://www.smokeci.com/content/tag/cx-trends-insights) [The Power to Pioneer](https://www.smokeci.com/content/tag/the-power-to-pioneer) [Read More](https://www.smokeci.com/content/developing-and-sustaining-a-successful-employee-engagement-plan) [![Richard Branson](https://www.smokeci.com/hs-fs/hubfs/Branson.jpg?width=650&height=450&name=Branson.jpg) ](https://www.smokeci.com/content/2018/06/25/screw-it-lets-do-it) 3 min read #### [Screw it, Lets do it](https://www.smokeci.com/content/2018/06/25/screw-it-lets-do-it) [![Picture of Andrew Cook](https://www.smokeci.com/hs-fs/hubfs/SmokeCI_September2019/Images/ac3.png?width=30&name=ac3.png) Andrew Cook](https://www.smokeci.com/content/author/andrew-cook): 25 June 2018 Customer Experience lessons from Virgin Group [The Power to Pioneer](https://www.smokeci.com/content/tag/the-power-to-pioneer) [Read More](https://www.smokeci.com/content/2018/06/25/screw-it-lets-do-it) [![Contact centre staff making a heart shape](https://www.smokeci.com/hs-fs/hubfs/Care.jpg?width=650&height=450&name=Care.jpg) ](https://www.smokeci.com/content/2014/10/31/whats-your-customer-care-strategy) 2 min read #### [What’s your customer care strategy? Follow Mr Lawn’s example!](https://www.smokeci.com/content/2014/10/31/whats-your-customer-care-strategy) [![Picture of Andrew Cook](https://www.smokeci.com/hs-fs/hubfs/SmokeCI_September2019/Images/ac3.png?width=30&name=ac3.png) Andrew Cook](https://www.smokeci.com/content/author/andrew-cook): 31 October 2014 Every business should have a customer care strategy. Surprisingly, most of the businesses we encounter don’t. When problems or complaints arise, as... [The Power to Pioneer](https://www.smokeci.com/content/tag/the-power-to-pioneer) [Read More](https://www.smokeci.com/content/2014/10/31/whats-your-customer-care-strategy) [![The battle of customer experience](https://www.smokeci.com/hs-fs/hubfs/Sat-wars-1.jpg?width=650&height=450&name=Sat-wars-1.jpg) ](https://www.smokeci.com/content/2014/09/19/customer-satisfaction-wars) 2 min read #### [Customer satisfaction wars](https://www.smokeci.com/content/2014/09/19/customer-satisfaction-wars) [![Picture of Andrew Cook](https://www.smokeci.com/hs-fs/hubfs/SmokeCI_September2019/Images/ac3.png?width=30&name=ac3.png) Andrew Cook](https://www.smokeci.com/content/author/andrew-cook): 19 September 2014 Customer satisfaction has become absolutely essential in achieving business objectives as it provides a metric against which to measure and improve... 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