Housing Experience,

Your Way 

 

Your experience command center, designed for housing associations and property managers who want to hear more, see more, and do more with every resident interaction.

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Why Experience Matters in Housing

Managing a property is about more than just occupancy. It’s about the people living there and how they feel about every step of their journey.

From lease signing to service calls and move-outs, Smoke CI turns everyday interactions into valuable insight. Understand what’s working, fix what’s not, and build communities residents love to call home.

 

 Smart. Scalable. No Extra Complexity

  • Scalable and simple to roll out across locations

  • Designed for property and housing teams, not tech specialists

  • Built to improve feedback across move-in, maintenance, contact center, and renewal moments

Choose your solution.

Your solution, your way. Choose what fits, use one module or the whole suite. 

Feedback
Move-In
Feedback

Capture first impressions from new residents via SMS or digital surveys.

Support
Maintenance & Repairs 

Collect real-time feedback post-service to assess contractor performance.

User
Lease Renewal Experience

Measure satisfaction during the renewal window to reduce churn.

Home
Community Pulse Surveys

Ongoing check-ins to gauge resident sentiment and flag issues early.

 

Customer support
Contact Centre Feedback

Voice or SMS surveys post-interaction to improve issue resolution and agent performance.

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Outbound
Nudges

Send reminders or alerts for unpaid bills, maintenance, or important events.

real-time
Online Review Integration

Centralise public reviews for full visibility into brand sentiment.

Check Mark
Lived Experience Audits

Equip building managers with mobile-ready audit tools to assess onsite service quality.

 

Experience Insights for a Leading House Association.

 

Transforming feedback into loyalty with clear, human insight.

A national housing brand needed to understand how tenants felt, from move-in to maintenance, without burdening frontline teams.

 

What Smoke CI did:

  • Deployed digital surveys post move-in and maintenance

  • Triggered feedback based on contact center tickets

  • Delivered alerts for service recovery

  • Used dashboards to track performance by site and region 

The result:

A complete view of resident experience across all properties, on one easy-to-use platform.

house keys in a hand-Jun-26-2025-10-58-56-3061-AM