All The Highlights From Q2 at Smoke Customer Intelligence

As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke Customer Intelligence. We have made significant strides in refining our services and solutions, always with a keen focus on enhancing your experience and delivering the highest quality insights.

Looking Forward

As we move into the next quarter, we have some exciting opportunities on the horizon. We are preparing for a major product upgrade rollout at the end of the quarter, which will introduce a refreshed look and feel for Eyerys, in line with our new branding. This upgrade will include several eagerly awaited features such as enhanced reporting capabilities, increased flexibility in free-text responses, advanced survey filtering, and opt-out reporting. These enhancements are designed to make your engagement with our platform even more seamless and effective.

Externally, it’s been another great quarter working alongside our valued clients to enhance their CX and VOC programmes. This collaborative spirit is central to our mission, ultimately leading to better customer experiences in the real world—something we can all aspire to achieve.

Personal Highlights

Our participation in the Customer Experience Management (CEM) conference was a resounding success. Sarah's presentation on "Securing Data-Driven Customer Insights & Personalisation" drew an incredible turnout and reinforced our position in the South African market as leaders in customer intelligence. The strong sense of camaraderie and culture within our team was evident throughout the event, and we are thrilled to have exceeded our lead generation goals.

We also continue to innovate and improve internally, always with a view to providing you with the best possible service. Our team remains dedicated to pushing the boundaries, and we are committed to ongoing improvement and growth.

Thank you for your continued partnership and trust. I’m looking forward to what lies ahead and am excited about the future we’re building together.

Warm regards,
Grant Ansell
CEO, Smoke Customer Intelligence