Connecting with Your Team, to Drive Engagement.

Unlock Employee Insights that boost productivity, improve customer experiences and strengthens customer retention with Smoke Customer Intelligence's Voice of the Employee Programme.  

Talk To Us

A fully customisable Voice of the Employee Programme for Your Team

 

At Smoke Customer Intelligence, we believe that people matter, and when it comes to your business, your employees are your greatest asset.

Our Approach to Voice of the Employee

Our Voice of the Employee (VOE) Programme is a powerful, yet simple tool designed to help you unlock your team's full potential. By partnering with us we help you create a culture of fostering collaboration all while offering deep insight into your staff. 

With easy-to-use anonymised surveys and actionable insights, you'll have everything you need to create a thriving, engaged workforce that drives your business forward. Empower your team with our Voice of the Employee Programme and see the difference it makes. 

Smiling office worker
 

Get the metrics you need, nothing you don't

 

Pay for only what you need, and nothing more. We’ve designed our Voice of the Employee Programme to fit any organisation. Starting with our Core offering, you decide if you need more data, what kind of data and how frequently you survey. 

Start with Our Core VOE Study

SmokeCI’s Core VOE offering is perfect for organisations looking to conduct occasional or bi-annual employee engagement studies. 

Comprehensive survey tailored to assess employee experience, utilising our standard Voice of the Employee programme and essential reporting 
capabilities.

Additionally, we offer white labelling of our survey to match our client’s branding.

Productive meeting with happy employees

What you get with the Core Programme

 
Comprehensive Voice of the Employee Survey:

 

Conduct a thorough assessment of Voice of the Employee tailored to your company's needs.

Customisable VOE Questions:

 

Adapt survey questions to align with your company's core values and strategic focus areas.

Standard eNPS and Verbatim Questions:

 

Utilise industry-standard Employee Net Promoter Score and capture qualitative feedback.

Brand Customisation:

 

White label the survey to maintain brand consistency and enhance participant 
engagement.

Inclusive Communication Channels:

 

Includes SMS and WhatsApp distribution at no additional cost, unless a dedicated number is required.

Data
Transparency:

 

Receive raw anonymised data promptly after survey closure for in-depth analysis and strategic planning.

 

Regular Health Check Reports:

 

Receive weekly updates with a concise overview of survey responses to track progress and trends.

Base Reporting Package:

 

Includes essential overview reporting; additional reporting packages are available for deeper insights.

Management Presentation:

 

Engage management with a detailed presentation on survey findings to drive informed decision-making.

Extended Survey Duration:

 

Keep the survey open for three weeks to maximise participation and gather comprehensive insights.

Enhanced Response Rate:

 

Implement twice-weekly reminders to boost participation and ensure robust data collection.

No Bespoke Software Needed:

 

Our Core offering does not require to install any fancy software, or manage any set ups. Provide your employee lists, tell us what you want to measure, and we do the rest.

Scale Your Programme As Needed

 

Add-on any of the below additional surveys to gain deeper understanding as and when you need it.

Pulse

Get More Focused Data, When You Need It

Our Voice of the Employee (VOE) Programme is a powerful, yet simple tool designed to help you unlock your team's full potential. By partnering with us we help you create a culture of fostering collaboration all while offering deep insight into your staff.

Designed for organisations looking to conduct both comprehensive Voice of the Employee studies and regular pulse surveys on various topics, including: 

  • Diversity, Equity and Inclusion
  • Surveys
  • Culture surveys
  • Climate surveys
  • Growth and Development surveys
  • Knowledge Gap surveys
  • Burnout surveys
  • Leadership surveys
Core-Explanation
 

Employee Journey

Deep understanding at every stage of your staff’s career. 

Ideal for organisations seeking to gain insights across the entire employee journey, from onboarding to exit. In addition to the Voice of the Employee and Pulse Studies, this includes add-on surveys at key touchpoints throughout the employee lifecycle.

You Get: 

  • 360-degree feedback surveys, 
  • Peer Recognition, (dependant on Eyerys Software).
  • Onboarding surveys and 
  • Exit surveys.
Journey
 

Why Choose SmokeCI

 

We make reporting easy! Unlock the power of insight and deep
understanding with our advanced analytics and insight reporting services. Trust our professional customer reporting and comprehensive services to take the stress out of your reporting tasks.

Comprehensive Voice of the Employee Surveys: 


Without a thorough survey, understanding employee sentiment and engagement levels can be superficial, leading to misinformed decisions on employee management and satisfaction.

Pre-built, no need

for specialists:


We offer you pre-designed questionnaires, which you can implement and use immediately, without the need for consultants or specialist survey designers.

Aligned to your EVP,

Culture pillar or strategy: 


We are able to align our question sets to reflect your organisational language, priorities and strategy, or test key elements of your employee value proposition to ensure that both questions, and the resultant findings are insightful and highly relevant to your unique organisation.

Get more results from employees: 

 

We offer a 3-week survey window and send regular reminders. Short survey periods may lead to lower response rates, limiting the data pool and potentially skewing results due to insufficient participation from employees.

Leverage our Analysts: 

 

SmokeCI offers you Overview Reporting. Limited reporting may hinder the depth of analysis needed for strategic decision-making, potentially overlooking critical trends or patterns in employee feedback.

Anonymised and Ethical Data Handling:


For Voice of Employee reports, SmokeCI ensures the anonymity of respondents, protecting sensitive information while still delivering valuable insights into employee engagement.

Proven Expertise and Industry Knowledge:


With years of experience in the field, SmokeCI brings deep industry knowledge and proven methodologies to every report, ensuring that clients receive insights that are both relevant and actionable.

Ease and Convenience:


SmokeCI's reports are designed to be user-friendly and easy to understand, making it simple for clients to quickly grasp key insights and implement recommendations to improve their customer experience.

Present with Confidence: 

 

SmokeCI staff present to your senior team. Without a clear presentation of survey findings, decision-makers may lack actionable insights to improve engagement and satisfaction effectively.

SmokeCI Research and Insights Reporting Brochure

Download Our Brochure

 

Discover the full potential of our flexible Voice of the Employee Programme by downloading our comprehensive product brochure. Packed with detailed insights and the latest advancements, our brochure is your go-to guide for understanding how Voice of the Employee takes your organisation from an office, to a team. Don't miss out – download now and see how we can help you achieve your goals.

Note: For the best viewing experience, please save the brochure and view it in your PDF viewer. 

 

Download the Brochure

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

Book A Call With Sales

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

Book A Call With Sales

Want to know more about Voice of the Employee? 

1 min read

Inspiring Enhanced CX Through Rewards

Are you utilising a rewards programme within your contact centre? The role of a Contact Centre Manager is pivotal in...
2 min read

Employee Engagement for Better Customer Experience

Have you heard about Employee Engagement (EE) yet? If not, it's high time you did! It's quickly becoming the most...
1 min read

What is a high-performance team, and why you want one!

Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering...