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Emotion at the Front Line of Customer Experience
As we settle into 2026, organisations have more customer feedback than ever, but most still struggle to translate that...
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2 min read
Lessons from the Grinch
Smoke Customer Intelligence: Dec 11, 2025
Before the year wraps up, let’s take a moment to reflect on one of Christmas’s most timeless stories, The Grinch Who...
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SmokeCI Announces Ruan Prinsloo as Chief Technology Officer
Smoke Customer Intelligence: Nov 7, 2025
[Johannesburg, November 2025] – Smoke CI, a leader in Customer Experience solutions, is pleased to announce the...
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From Clutter to Clarity: Your CX Spring Reset
Smoke Customer Intelligence: Sep 1, 2025
Spring is the season of fresh starts, a time to declutter, reset, and make space for what truly matters. While most of...