Stay In Touch with Your Customers Through Smart Touch

 

Effortless Engagement. Seamless Communication. 

Smarter Customer Journeys.

 

Keep your customers informed, engaged with Smart Touch, powered by Eyerys' real-time insights. Automate key touchpoints and deliver personalised nudges that drive engagement, save costs, and prevent churn. 

 

 

Smart Touch Cover Image

What is Smart Touch? 

 

Imagine an automated, data-driven message that gently prompts individuals to complete important actions or stay on track in their journey. Smoke Customer Intelligence's Smart Touch uses real-time insights to deliver personalised, timely reminders or suggestions through preferred communication channels, making every customer interaction seamless, timely, and personalised.

Discover how Smart Touch automates customer communication, helps reduce manual interventions, and improves customer satisfaction. 

- Keep Customers on Track 

- Close Communication Gaps 

- Receive in-journey communication from clients so you can assist 

- Drive Cost Savings with Automation 

- Deliver Personalised Journeys at Scale 

- Achieve journey outcomes linked to operational goals more often 

How Smart Touch Automates Customer Communication

 

Smart Touch uses real-time insights to keep your customers on track, sending automated nudges that ensure no step in their journey is missed. Powered by Eyerys, our solution monitors customer actions and feedback to trigger personalised, timely reminders—whether it’s a payment, onboarding step, or claim process.

 

Key Features: 

  • Real-Time Monitoring: Track customer actions and trigger relevant nudges. 
  • Automated, Personalised Messages: Send targeted reminders through email, SMS, or in-app notifications. 
  • In-journey Communication: Communicate, and get customer responses during key moments, to assist and understand. 
  • Eyerys Feedback Loop: Use real-time customer feedback to enhance interactions. 
Smart touch Via Whatsapp

The Benefits of Smart Touch for Your Business

 

With Smart Touch, your business can reduce communication bottlenecks, improve customer engagement, save operational costs by automating routine tasks and get more customers to achieve journey/operational outcomes more often. Here’s how we help: 

 

Keep Customers On Path

 

Ensure that your clients complete crucial steps in their customer interaction journey. The Smart Touch system is designed to maximise efficiency and manage expectations from both client and company. 

Keep Customers in the Loop

 

Automated reminders keep your customers informed of important actions like payment due dates or service updates, ensuring a seamless experience.

Save Costs with Automation

 

Reduce manual follow-ups and let Smart Touch handle routine communication, allowing your team to focus on higher-value tasks.

Highly Personalised

 

Using real-time feedback from Eyerys, Smart Touch delivers tailored messages that drive higher engagement and retention.

Proactively Avoid Churn

 

Identify and re-engage customers before they disengage by using predictive insights that trigger timely nudges.

Elevate Your Customer Engagement with Smart Touch

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Discover how Smart Touch can transform your customer interactions through automated nudges, personalised communications, and real-time data insights. Whether you’re looking to improve onboarding, streamline billing, or enhance overall customer satisfaction, our Smart Touch solution empowers you to create a seamless customer journey.

Download the brochure now and see how our approach helps you build stronger connections, reduce churn, and drive results across every stage of the customer experience.

 

Download Brochure

Smart-Touch-Brochure

Frequently Asked Questions (FAQ)

Smart Touch easily integrates with your existing CRM, allowing you to automate personalised messages without disrupting your current workflow. It works across email, SMS, and in-app notifications, ensuring seamless communication. 

No. Smart Touch is designed with balance in mind. Nudges are personalised and strategically timed to ensure relevance without overwhelming your customers.

By automating routine communication, Smart Touch reduces the need for manual interventions, freeing up your team to focus on more critical tasks and reducing operational costs.

You need a data source to act as a trigger, with can be any source relevant to your journey eg. Quote generated, debit order no accepted, payment overdue etc. “To ensure the correct nudge is triggered at the right time in any customer journey, data should be shared via API as the preferred method. This allows for faster, real-time triggering of actions. Alternatively, data can be uploaded daily through SFTP, ensuring the necessary headers provide sufficient information to identify the customer, track their status, and initiate automated actions based on predefined criteria.

Absolutely. Smart Touch and Eyerys are fully compliant with GDPR and other major data protection laws. Your data and your customers’ information are securely managed. 

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

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