Transform Your Insurance CX with Data-Driven Insights

When it comes to protecting your customers belongings or ensuring a legacy, customer experience (CX) can be the deciding factor between retaining policyholders or losing them to competitors. From claims processing to policy renewals, every interaction impacts customer satisfaction. Smoke Customer Intelligence helps insurers collect, analyse, and act on real-time customer feedback to streamline processes, reduce churn, and drive loyalty. 

In the world of protecting what matters most, your CX makes the world of difference.  

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Do You Face Any of the Following Challenges?

  • Claims Processing Delays: Long turnaround times and complex procedures frustrate policyholders. 

     

  • Policyholder Engagement: Customers often feel disconnected from their providers due to lack of communication. 

     

  • Customer Retention: High churn rates due to pricing competition and service dissatisfaction. 

     

  • Regulatory Compliance: Ensuring compliance with evolving data privacy and customer protection laws. 

Work with the CX Software that takes insurance brands to people-centric power houses. 

How Eyerys Enhances Insurance Customer Experience

Real-Time Customer Feedback & Insights 

Capture customer sentiment at critical moments—whether after policy issuance, a claims process, or a service inquiry. Our Eyerys platform enables insurers to monitor and act on feedback instantly, preventing dissatisfaction from escalating. 

Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.

Use Eyerys to gain and understand real-time customer feedback
Use Eyerys to Improve the Claims Experience

Claims Experience Improvement

Understand where policyholders face friction in the claims journey and resolve bottlenecks before they impact satisfaction. Our analytics pinpoint key pain points and enable process optimisation. 

Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.

Policyholder Retention Strategies

By identifying at-risk customers through behavioural insights and feedback trends, insurers can take proactive steps to reduce churn, improve service, and offer competitive advantages that go beyond price. 

Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.

Understand at risk clients and prevent churn with Eyerys
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Compliance & Regulatory Support

Stay ahead of evolving regulations by ensuring customer communication and data handling align with industry standards. SmokeCI helps insurers track and improve adherence to compliance requirements. 

Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.

Personalised Engagement with Smart Touch

Our Smart Touch automation feature delivers proactive nudges and reminders for renewals, claims updates, and policyholder communications—reducing inbound queries and enhancing customer satisfaction. 

Through a partnership with Smoke Customer Intelligence, the automotive brand was able to identify the causes of dissatisfaction and implement changes in a way that directly improved customer satisfaction. This, in turn, has helped them achieve sales numbers within the top 5 of all brands nationwide.

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Why Leading Insurers Trust SmokeCI

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Enhanced Customer Satisfaction

 

Real-time insights to improve every policyholder touchpoint. 

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Reduced Churn

 

Predictive analytics to identify and retain high-value customers. 

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Regulatory Compliance Support

 

Keep policies aligned with industry standards and customer expectations. 

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Ready to transform the customer experience in insurance? Partner with SmokeCI to create seamless, data-driven interactions that drive loyalty and operational excellence. 

 

Book A Call With Sales