A Resident Experience that makes a house a home
Residence satisfaction is a leading reason that people choose to move in and stay in specific properties for the long term. Gathering resident feedback at important maintenance - such as move-in, repair completion, or contract renewal is an ideal way to not only understand resident satisfaction but discover where it needs to be improved.
Integration with property management software means that resident feedback surveys can be automatically triggered using data points already active within the property management organisation. Such automated survey triggers not only increase the sample sizes of residents surveyed but take away the hassle of manual intervention when it comes to feedback studies.
New Lease & Moving-in
Moving in is the first moment of truth for a resident. From contracting to payments and the physical environment, many factors drive satisfaction.
Resident Touchpoints
During a resident's stay, surveys such as pulse, anti-social behaviour, intention to renew, and tenancy sustainment studies are invaluable.
Customer Service Care
Each interaction with your service centre whether telephonically, via email or webchat, as well as in-app adds to the overall resident experience.
Repairs & Maintenance
Whether a scheduled repair in the home, grounds maintenance or capital works, feedback helps you manage contractors and delight residents.
