Transform Your Customer Experience with Eyerys

 

Get the all-in-one customer feedback platform that drives growth, enhances satisfaction, and builds customer loyalty. 

Why Choose Eyerys for Your Customer Experience (CX) Strategy? 

 

At Smoke Customer Intelligence, we understand that great customer experience (CX) goes beyond just surveys. It’s about gathering actionable insights, engaging customers where they are, and driving strategic decisions that enhance loyalty and satisfaction. Eyerys is designed to simplify CX management, offering a comprehensive, user-friendly solution that integrates feedback from multiple channels, delivers real-time insights, and drives scalable growth. 

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Discover Eyerys: A World-Class, All-in-One CX Platform 

Eyerys brings together everything you need to manage and improve CX across your organisation:

  • Omnichannel Feedback Collection: Reach customers on their preferred platforms—SMS, WhatsApp, social media, email, in-person surveys, chatbots, and more. Eyerys ensures a 360-degree view of the customer journey by capturing feedback from all touchpoints.
  • Multilingual Support: Get the most accurate and inclusive insights by offering surveys in multiple languages, making it easy for every customer to provide feedback.
  • Real-Time Feedback and Service Recovery: Act instantly on feedback with real-time alerts, automated escalations, and service recovery tools to resolve issues swiftly and improve customer satisfaction.
  • Customisable Dashboards and Reporting: Tailor your analytics with easy-to-use dashboards and reports, tracking key performance metrics and gaining deeper customer insights in real-time.
  • Advanced Analytics and Predictive Insights: Move beyond basic metrics with Eyerys' sentiment analysis, trend detection, and predictive analytics to understand customer motivations and anticipate future needs.
  • Centralised Feedback Management: Consolidate all feedback—solicited and unsolicited—from multiple sources into one platform, turning fragmented data into cohesive insights.
  • Flexible and Scalable Platform: Whether you’re a small startup or a global enterprise, Eyerys scales effortlessly to meet your growth and evolving CX needs.
  • Secure and Compliant: Trust Eyerys to handle your data with the highest standards. We are ISO27001, GDPR, and POPIA compliant, ensuring your data is secure and managed responsibly.
  • Dedicated Partnership for Success: We don’t just provide a platform; we partner with you every step of the way, offering customised training, expert advice, and continuous support to maximise the value of Eyerys in your Customer Feedback strategy. 

Book a Free Demo Today!

Experience Eyerys firsthand with a free, no-obligation demo.

See how our platform can transform your customer experience strategy and help you stay ahead of the competition. 

Eyerys Makes Customer Feedback Management Easier and Time Efficient

Streamline Operations

Manage all feedback in a single, centralised platform to reduce complexity and save time. 

Gain Actionable Insights

Instantly access deep, actionable insights through customisable dashboards and advanced analytics. 

Boost Customer Engagement

Use Eyerys’ omnichannel capabilities to engage customers on their preferred platforms, increasing response rates and satisfaction. 

Proactively Manage Experiences

Resolve issues before they escalate with real-time alerts and service recovery tools, boosting satisfaction and loyalty. 

Support Scalable Growth

Eyerys grows with your business, from simple surveys to sophisticated, multi-channel feedback programmes. 

Optimise Your Time

Automate routine feedback processes with Eyerys, freeing up your team to focus on strategic initiatives while ensuring timely and efficient customer engagement.

Feature Rich, without Breaking the Bank:

What others charge extra for, we call standard.

 

Eyerys delivers exceptional value with a host of powerful features that come as standard, setting it apart from competitors who charge extra for similar capabilities. From seamless API integration to advanced analytics, Eyerys ensures you get everything you need for VOC and CX success without the hidden costs. Packed with functionality designed to simplify customer feedback management and exceed customer expectations, Eyerys proves that premium tools don’t have to come with a premium price tag.

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Omnichannel

True Omnichannel Feedback

Reach customers across multiple channels, including CATI, CAPI, SMS, WhatsApp, social media, Smart Touch, and more.

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Case Management & Escalations

Delight your customers by swiftly addressing issues with real-time alerts, enabling immediate action and continuous improvement.

integration

API Integration

Seamlessly integrate Eyerys with other platforms to enrich your data.

Realtime

Real-Time Feedback and Recovery

Immediate alerts, escalation options, and service recovery tools.

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Multilingual Surveys

Gather inclusive insights with multilingual surveys, ensuring every customer can share their feedback effortlessly.

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Comprehensive Data Collection

Fully customisable dashboards for easy data collection and analysis.

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Automation and Workflow Management

Automate feedback collection and response workflows for enhanced efficiency.

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User-Friendly Interface

Intuitive design for ease of use and quick adoption.

Actionable Insight

Omnichannel Distribution

Understand customer motivations and anticipate needs with Eyerys' sentiment analysis, trend detection, and predictive analytics.

Actionable Insight

Customisable Dashboards and Reporting

Track performance and gain insights in real-time with customisable dashboards and reports.

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Download Our Brochure

Unlock the full potential of your customer experience strategy — download our comprehensive brochure now to discover how Eyerys can elevate your CX game. 

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Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

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