Gather feedback for every touchpoint in your customer's journey and use it to improve their experiences.
Listen to and understand the feedback from your customers using Eyerys. Capture and analyse feedback at all interactions to refine processes, reward and improve the experience offered with our award-winning customer experience (CX) survey software solution.
EBOOK
A survey is not just a survey
Crafting effective surveys is both an art and a science. Our whitepaper on survey design guides you in asking the right questions at the right time, using the right approach, and choosing between RNPS, TNPS, or CSAT to get the answers that truly matter.
Customer Journey Analytics
Measure CX metrics at every journey point, and understand the contributions of individuals, teams, and processes, enabling you to focus your business initiatives effectively.
Verbatim Analysis & Insights
Understanding the words your customers use is vital. Sentiment analysis helps you comprehend verbatim feedback at scale and turn it into actionable insights within your organization.
Real-Time Reporting & Insight
Customer feedback data is your secret weapon to enhance all aspects of service delivery. Flexible reporting delivers actionable insights into the performance of your people and processes. Our open API allows you to utilize your data in ways that align with your needs.
Measure Individual Locations or Agents
Get reporting on an individual agent level, or review as teams across various locations to make improvements where needed across your business or organisation.
Case Management & Escalations
Delight your customers with the ability to recover from service interruptions or hiccups quickly. Real-time notifications of low-scoring surveys mean you can reach out to customers in the moment, gather data on root causes of dissatisfaction, and fuel continuous improvement.
Omnichannel Distribution
Reach your customers on their preferred communication channels. Eyerys supports multiple survey distribution methods.
