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Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
1 min read
Beverley Dormer: 25 November 2023
While some are hanging stockings and singing carols, Genesys agents know that the festive season brings unique opportunities for Customer Interaction...
3 min read
Beverley Dormer: 20 October 2023
In today's fiercely competitive business landscape, understanding and improving the customer experience is paramount.
1 min read
Beverley Dormer: 09 October 2023
Our 2022-2023 Global NPS Benchmark study is now available for download. In this edition, we've thoroughly examined the NPS benchmark (the likelihood...
2 min read
Beverley Dormer: 02 October 2023
It’s the end of the Quarter and your board has asked you to step up and share your Voice of the Customer Data. Pull yourself towards yourself, take a...
