1 min read
Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
1 min read
Smoke Customer Intelligence: 03 February 2025
1 min read
Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
1 min read
Are you utilising a rewards programme within your contact centre? The role of a Contact Centre Manager is pivotal in fostering a positive work...
2 min read
Beverley Dormer: 30 January 2024
Have you heard about Employee Engagement (EE) yet? If not, it's high time you did! It's quickly becoming the most valuable tool in your Customer...
1 min read
Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering exceptional results in a timely...
3 min read
Sarah Lubbe: 01 September 2023
As a CEO or owner of a company, you understand the importance of recognizing your employees for their hard work and dedication. But oftentimes, it...
2 min read
Beverley Dormer: 28 August 2023
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
8 min read
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
2 min read
Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
1 min read
Beverley Dormer: 22 July 2023
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
2 min read
A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
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Sarah Lubbe: 15 June 2023
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
2 min read
Sarah Lubbe: 01 June 2023
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
2 min read
Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
2 min read
Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
2 min read
Building trust and credibility in the workplace is vital to developing strong working relationships with your colleagues. However, it can be easily...
2 min read
WHY HAVING A FRIEND IN THE WORKPLACE MATTERS Workplace friendships can have a profound impact on our overall well-being and job satisfaction....
3 min read
Beverley Dormer: 02 March 2023
A sense of accomplishment at work is essential for personal growth, job satisfaction, and overall well-being. It fuels motivation, boosts...
2 min read
Sarah Lubbe: 16 February 2023
In today's rapidly evolving business landscape, organizations are faced with the ongoing challenge of keeping up with technological advancements,...
