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Downloadable Resources

2 min read

Operationalising Feedback in Your VOC Contact Centre

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 24 February 2025

VOC for Contact Centers Case Study Downloadable Resources
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1 min read

Best Practices for Engagement in Employee and Customer Service

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 14 February 2025

Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...

Employee Engagement Case Study Downloadable Resources
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Happy employees at their workplace

1 min read

How Employee Engagement Programmes Drive Performance and Growth

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 03 February 2025

Employee Engagement Downloadable Resources
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1 min read

Unlock the Secrets to Higher Survey Response Rates

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 18 December 2024

Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.

Smoke White Paper Case Study Downloadable Resources
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Doctor putting on gloves with care.

3 min read

Aligning Patient Experience with HCAHPS

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 21 January 2020

According to a study by Deloitte, global spending on healthcare will increase at an annual rate of more than 4% for the next two years, reaching a...

CX Trends & Insights Downloadable Resources
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