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Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
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Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
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Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
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Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Sarah Lubbe: 16 October 2024
Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...
3 min read
Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
3 min read
Smoke Customer Intelligence: 15 October 2024
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
1 min read
Sarah Lubbe: 11 September 2024
Voice of the Customer (VoC) data is often dismissed as 'fluffy stuff'—seen merely as a nice-to-have rather than a necessity. Sarah Lubbe, CRO for...
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Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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Sarah Lubbe: 14 August 2024
Selecting the right customer experience (CX) vendor is crucial for achieving your business goals. Sarah Lubbe, CRO for Smoke Customer Intelligence,...
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Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
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Smoke Customer Intelligence: 04 June 2024
Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...
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Smoke Customer Intelligence: 03 April 2024
Are you fully harnessing the power of your feedback metrics? Each month, you encounter similar figures, but deciphering their true meaning can be...
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Smoke Customer Intelligence: 27 March 2024
Digital transformation isn’t a buzzword anymore it’s an imperative. Ask yourself: Is your Customer Experience (CX) program keeping pace? As a CX...
1 min read
Beverley Dormer: 05 February 2024
A brand promise is so much more than just business goals or a list of value propositions, it’s a fundamental declaration of what customers can...
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Beverley Dormer: 22 January 2024
As we embrace the fresh start of 2024, post-Festive Holidays, it's the perfect opportunity to rejuvenate our skill set. Remember our popular list of...
3 min read
Beverley Dormer: 20 October 2023
In today's fiercely competitive business landscape, understanding and improving the customer experience is paramount.
