2 min read
Smoke Customer Intelligence: 22 April 2025
Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect structured feedback collection and...
3 min read
Smoke Customer Intelligence: 17 April 2025
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is...
2 min read
Smoke Customer Intelligence: 31 March 2025
Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...
1 min read
Smoke Customer Intelligence: 17 March 2025
While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...
2 min read
Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
2 min read
Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
2 min read
Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
2 min read
Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
1 min read
Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
1 min read
Sarah Lubbe: 16 October 2024
Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...
3 min read
Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
3 min read
Smoke Customer Intelligence: 15 October 2024
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
1 min read
Sarah Lubbe: 11 September 2024
Voice of the Customer (VoC) data is often dismissed as 'fluffy stuff'—seen merely as a nice-to-have rather than a necessity. Sarah Lubbe, CRO for...
1 min read
Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
1 min read
Sarah Lubbe: 14 August 2024
Selecting the right customer experience (CX) vendor is crucial for achieving your business goals. Sarah Lubbe, CRO for Smoke Customer Intelligence,...
2 min read
Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
1 min read
Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
2 min read
Smoke Customer Intelligence: 04 June 2024
Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...
