Smoke CI Articles

2 min read

How to design an effective customer feedback survey

Smoke Customer Intelligence: 17 September 2024

Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...

2 min read

Master Communication: Housing Officers and Tenants Working Seamlessly

Smoke Customer Intelligence: 04 June 2024

Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...

2 min read

Using IVR to Future-Proof Your Insurance Offering.

Smoke Customer Intelligence: 28 May 2024

The insurance industry stands at the forefront of a digital revolution, with emerging technologies like Bitcoin, artificial intelligence (AI),...

2 min read

Using HCAHPS surveys to make patients feel heard.

Smoke Customer Intelligence: 09 May 2024

1 min read

Is Sentiment Analysis Important for Housing Associations?

Smoke Customer Intelligence: 02 May 2024

Antisocial behaviour in council or any housing association can significantly impact residents' quality of life. It's not just a matter of comfort;...

1 min read

Tailoring your CX Experience.

Smoke Customer Intelligence: 25 April 2024

No two businesses are identical. Just like a pair of denim jeans - they might look similar and be called jeans, but each pair has subtle differences...

1 min read

Touchpoint Mapping vs Customer Journey Mapping: What’s the Difference?

Smoke Customer Intelligence: 18 April 2024

You’ve probably heard these terms before, but we’ve recently heard them used interchangeably. Now some might argue that this is a mild mistake, but...