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White Paper: Align to and Exceed Customer Expectations
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Smoke Customer Intelligence: 30 October 2024
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Customer Experience (CX) Resources
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How to design an effective customer feedback survey
Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
1 min read
10 Steps to Mastering Customer Experience
Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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CX Trailblazers: The Role of CX in building lasting customer relationships
Smoke Customer Intelligence: 23 April 2024
As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...
1 min read
CX Trailblazers: What it takes to build an award-winning bank.
Smoke Customer Intelligence: 18 April 2024
Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...
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Use CX to Create Customer-centric Training Guides for Your Teams
Smoke Customer Intelligence: 11 April 2024
Customer experience (CX) recognises that customer satisfaction is pivotal in driving business innovation. With employee engagement moving from a...
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Proving The Value of CX to the C-Suite
Beverley Dormer: 19 February 2024
As a Customer Experience (CX) Manager or Officer, your role extends beyond coordinating with your internal departments, agents or service staff and...
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Insurers: Does Your Online Service Deliver a Great Customer Experience
Beverley Dormer: 12 February 2024
Insurance is an industry where emotions run high and tensions are mounted. Making simplicity and speed of service resolution are paramount. The...