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Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
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Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
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Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
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Smoke Customer Intelligence: 30 October 2024
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Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
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Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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Smoke Customer Intelligence: 23 April 2024
As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...
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Smoke Customer Intelligence: 18 April 2024
Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...
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Smoke Customer Intelligence: 11 April 2024
Customer experience (CX) recognises that customer satisfaction is pivotal in driving business innovation. With employee engagement moving from a...
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Beverley Dormer: 19 February 2024
As a Customer Experience (CX) Manager or Officer, your role extends beyond coordinating with your internal departments, agents or service staff and...
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Beverley Dormer: 12 February 2024
Insurance is an industry where emotions run high and tensions are mounted. Making simplicity and speed of service resolution are paramount. The...
