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Case Study

1 min read

Best Practices for Engagement in Employee and Customer Service

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 14 February 2025

Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...

Employee Engagement Case Study Downloadable Resources
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1 min read

Unlock the Secrets to Higher Survey Response Rates

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 18 December 2024

Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.

Smoke White Paper Case Study Downloadable Resources
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Discover How Smart Touch Transforms Customer Journeys

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 07 December 2024

Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...

CX Trends & Insights Case Study
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Smoke CI Leadership Study

1 min read

Case Study: Using EE to Grow Your Management Team.

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 23 October 2024

Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...

Employee Engagement Smoke White Paper Case Study
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Male banking client, happy with his internet banking experience

1 min read

Driving Compliance and Customer Satisfaction Across Africa

Picture of Smoke Customer Intelligence Smoke Customer Intelligence: 16 October 2024

Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...

Case Study VOC
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