2 min read
.jpg?width=30&name=icon_primary(1).jpg){kind=icon}
Smoke Customer Intelligence: 07 January 2020
Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for Voice-of-the-Customer Applications" report. Gartner defines Voice of the Customer applications as those able...
Read More
Smoke Customer Intelligence: 27 November 2019
Your customers are truly why you exist. Don't forget it
1 min read
Smoke Customer Intelligence: 27 November 2019
Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...
1 min read
Smoke Customer Intelligence: 18 November 2019
It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...
1 min read
Smoke Customer Intelligence: 18 November 2019
Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...
1 min read
Smoke Customer Intelligence: 18 November 2019
From the Kreepy Krauly to the CAT scan and Pratley's Putty, South African products have time and again proven their clout on the global stage. While...
1 min read
Smoke Customer Intelligence: 18 November 2019
Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...
1 min read
Smoke Customer Intelligence: 18 November 2019
Innovation has become a catch phrase used by many organisations, however, often it is not translated into action or long lasting impact. The bedrock...
1 min read
Smoke Customer Intelligence: 12 November 2019
Big, hairy, audacious goals are what moves Smoke CI forward. Throughout our 10 year history we have set ourselves goals, that from the outside, seem...
2 min read
Smoke Customer Intelligence: 08 November 2019
Building a business is not easy. Building a sustainable business even more so. It takes more than a big idea, it takes people working together,...
1 min read
Smoke Customer Intelligence: 06 November 2019
In the world of software, change is both exponential and normal. Resting on ones laurels will leave you resoundingly in the dust of your competitors....
2 min read
Smoke Customer Intelligence: 21 October 2019
Smoke Customer Intelligence is an Appfoundry partner offering a Voice of the Customer platform to Genesys clients. Through working with our Genesys...
3 min read
Smoke Customer Intelligence: 17 October 2019
It is inarguable that customer experience and listening to the Voice of the Customer is essential. Customers are more likely to rebuy and remain...
3 min read
Smoke Customer Intelligence: 27 August 2019
As the weather warms into Spring, many are gripped by a feeling of renewal and the urge to declutter and tidy. There is, in fact, a biological reason...
8 min read
Smoke Customer Intelligence: 07 August 2019
In 1956, 2000 South African women staged a march to the Union Buildings in protest of amendments to the Urban Areas Act. They acted against the...
3 min read
Andrew Cook: 11 April 2019
There is no doubt that George RR Martin and HBO have created a phenomenon. Never has a television series final season been so hotly debated,...
2 min read
Smoke Customer Intelligence: 18 January 2019
Metricising customer service for successful CX
3 min read
Andrew Cook: 25 June 2018
Customer Experience lessons from Virgin Group
3 min read
Gustav van Pletzen: 25 May 2018
Millennials are fast becoming the largest market demographic in the economy, outstripping previous generations not only in size but in spending...
2 min read
Smoke Customer Intelligence: 27 September 2017
The CEM Summit this year was one of the best events I have been to. It was an amazing opportunity to discuss pertinent industry issues. The level of...
