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Smoke Customer Intelligence: 29 November 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA) compliance. This further proves Smoke CI’s commitment to protecting its customers’ data and ensuring...
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3 min read
Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...
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Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...
2 min read
Fostering a supportive workplace culture (L4BH2) is vital to building a positive work environment where employees feel valued, appreciated, and cared...
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Creating a supportive workplace culture is crucial for any organization. A supportive workplace culture refers to an environment where positive...
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Andrew Cook: 13 October 2022
As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff...
2 min read
Empowering staff in the workplace can be a powerful way to show that you care about their well-being and their growth within the organization....
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Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...
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Smoke Customer Intelligence: 27 September 2022
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
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Smoke Customer Intelligence: 15 September 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
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Andrew Cook: 15 September 2022
Employee retention is a critical concern for executives as it directly impacts organizational stability, productivity, and overall success. In the...
3 min read
Smoke Customer Intelligence: 30 August 2022
In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...
2 min read
Andrew Cook: 25 August 2022
In any organization, recognizing and appreciating the contributions of all employees is crucial for maintaining a positive and inclusive work...
2 min read
Sarah Lubbe: 28 July 2022
Committed employees are an invaluable asset to any organization. Their unwavering dedication, passion, and drive have a direct impact on the quality...
2 min read
Employee burnout has emerged as a pressing concern in today's fast-paced and demanding work environment. As executives and management, it is crucial...
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Sarah Lubbe: 14 July 2022
As managers and team leaders, it is essential to create an environment where employees find their jobs interesting and exciting. When employees are...
2 min read
Andrew Cook: 30 June 2022
In today's rapidly evolving business landscape, effective leadership goes beyond technical expertise and traditional management skills. Emotional...
2 min read
Having a positive attitude at work not only enhances your own well-being but also contributes to a harmonious and productive workplace. By adopting...
2 min read
Smoke Customer Intelligence: 13 June 2022
For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...
1 min read
Andrew Cook: 12 May 2022
Managers play a critical role in shaping the culture and direction of their teams. As a manager, it is essential to demonstrate your alignment with...
