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Smoke Customer Intelligence: 20 March 2023
As the UK continues to grapple with a housing crisis, the importance of resident feedback in the housing sector has never been more crucial. In the past few years, the government has made it clear that they are serious about improving social housing...
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Smoke Customer Intelligence: 17 March 2023
As part of our 11-part trend series, we take a deeper look at AI-powered CX and explore how businesses can implement this trend to enhance their...
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WHY HAVING A FRIEND IN THE WORKPLACE MATTERS Workplace friendships can have a profound impact on our overall well-being and job satisfaction....
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Smoke Customer Intelligence: 13 March 2023
The value of Residence Experience cannot be underestimated in the UK. Housing associations are responsible for providing affordable and quality...
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Sarah Lubbe: 10 March 2023
As part of our 11 part trend series, we examine hyper personalisation as a trend that continues to impact customer experience.
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Smoke Customer Intelligence: 08 March 2023
Mobile technology has revolutionised the way businesses interact with customers. With the majority of South Africans owning a mobile phone, companies...
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Smoke Customer Intelligence: 06 March 2023
As the UK population continues to grow, the demand for affordable and quality housing has become an important issue for many people. Housing...
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Smoke Customer Intelligence: 03 March 2023
It's important to stay up-to-date with the latest customer experience (CX) trends to ensure your business stays competitive and relevant in a rapidly...
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Beverley Dormer: 02 March 2023
A sense of accomplishment at work is essential for personal growth, job satisfaction, and overall well-being. It fuels motivation, boosts...
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Smoke Customer Intelligence: 27 February 2023
In the UK, the residence journey experience is a critical aspect of housing association operations. Housing associations exist to provide affordable,...
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Sarah Lubbe: 16 February 2023
In today's rapidly evolving business landscape, organizations are faced with the ongoing challenge of keeping up with technological advancements,...
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Andrew Cook: 02 February 2023
These days, investing in employee development is no longer just a perk but a strategic imperative. As an HR executive, you play a vital role in...
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Smoke Customer Intelligence: 21 December 2022
Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...
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Sarah Lubbe: 01 December 2022
Employee engagement has become a key priority for HR executives in recent years. While there are many factors that can contribute to employee...
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Smoke Customer Intelligence: 29 November 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...
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Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...
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Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...
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Fostering a supportive workplace culture (L4BH2) is vital to building a positive work environment where employees feel valued, appreciated, and cared...
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Creating a supportive workplace culture is crucial for any organization. A supportive workplace culture refers to an environment where positive...
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Andrew Cook: 13 October 2022
As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff...
