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Smoke Customer Intelligence: 06 August 2024
In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing the importance of timely and quality repairs cannot be overstated.
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Smoke Customer Intelligence: 23 July 2024
At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...
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Smoke Customer Intelligence: 09 July 2024
As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...
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Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
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Smoke Customer Intelligence: 11 June 2024
In customer service, Interactive Voice Response (IVR) systems are important for good customer service. If you're in charge of customer experience or...
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Smoke Customer Intelligence: 04 June 2024
Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...
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Smoke Customer Intelligence: 28 May 2024
The insurance industry stands at the forefront of a digital revolution, with emerging technologies like Bitcoin, artificial intelligence (AI),...
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Smoke Customer Intelligence: 20 May 2024
[Johannesburg, May 2024] – SmokeCI, a leader in Customer Experience solutions, is delighted to announce the promotion of Sarah Lubbe to Chief Revenue...
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Beverley Dormer: 15 May 2024
Discover the power of IVR in enhancing customer experience and streamlining operations in contact centres.
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Smoke Customer Intelligence: 09 May 2024
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Smoke Customer Intelligence: 02 May 2024
Antisocial behaviour in council or any housing association can significantly impact residents' quality of life. It's not just a matter of comfort;...
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Smoke Customer Intelligence: 25 April 2024
No two businesses are identical. Just like a pair of denim jeans - they might look similar and be called jeans, but each pair has subtle differences...
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Smoke Customer Intelligence: 23 April 2024
As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...
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Sarah Lubbe: 23 April 2024
[Johannesburg April 2024] Smoke Customer Intelligence, a leading provider of Customer Experience and Employee Engagement solutions, today announced a...
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Smoke Customer Intelligence: 18 April 2024
Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...
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Smoke Customer Intelligence: 18 April 2024
You’ve probably heard these terms before, but we’ve recently heard them used interchangeably. Now some might argue that this is a mild mistake, but...
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Smoke Customer Intelligence: 11 April 2024
Customer experience (CX) recognises that customer satisfaction is pivotal in driving business innovation. With employee engagement moving from a...
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Smoke Customer Intelligence: 03 April 2024
Are you fully harnessing the power of your feedback metrics? Each month, you encounter similar figures, but deciphering their true meaning can be...
