How Voice and Conversational AI are Changing the Game for Customer Experience!

Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want answers—fast and easy. Enter voice and conversational interfaces, the new heroes of customer interactions! With more and more people using smart speakers, voice-enabled gadgets, and virtual assistants, it’s clear that the future of customer engagement is here, and it’s speaking loud and clear.

At Smoke Customer Intelligence, we’re all about making these voice trends work seamlessly with your existing CX and VoC programmes, and our Eyerys platform is built to do just that.

Let’s explore how you can use these technologies to connect with your customers in more meaningful ways, across all channels, and in every language!

Amplify Your Customer Service with Voice-Enabled Features

No one likes waiting—especially your customers. By integrating voice bots with Eyerys’ powerful multichannel survey distribution, you can quickly handle routine queries and requests, such as order status or FAQs, without making customers wait. Whether they’re chatting through a smart speaker, a phone call, or a website, Eyerys makes sure your voice-enabled customer service is always on point and always available.

Speak Your Customers' Language with Multilingual Capabilities

Why stick to one language when you can speak many? With Eyerys, you can offer multilingual voice interactions and surveys, ensuring your customers feel understood, no matter where they are or what language they speak. It’s like having a conversation with a local expert in every country—a great way to build stronger relationships and expand your reach.

Be Where Your Customers Are: Multichannel Flexibility

Your customers are everywhere—so your surveys should be, too! Eyerys allows you to distribute surveys and collect feedback across multiple channels, whether through voice, SMS, email, web, or social media. This flexibility ensures you capture every valuable piece of feedback, no matter where your customers choose to engage. It’s like being a master of all trades in the world of customer experience!

Partner Up for Success: A Collaborative Approach to CX and VoC

We’re not just a software provider; we’re your partner in creating exceptional customer experiences. At Smoke CI, we take a collaborative approach, working closely with you to manage your CX and VoC programmes. Our goal is to help you understand what your customers are saying—whether they’re speaking, typing, or clicking—so you can deliver the experiences they truly value. With Eyerys, you’re never alone; we’re with you every step of the way.

Listen and Learn with Eyerys’ Voice Analytics

Don’t just talk—listen! Eyerys offers advanced voice analytics to help you uncover key insights from every customer interaction. By analysing these conversations, you can understand what makes your customers tick, spot emerging trends, and fine-tune your products and services. It’s like having a secret decoder ring for customer happiness!

Give Your Customer Experience a Voice (and So Much More!)

Voice and conversational AI are revolutionising customer interactions, but it doesn’t stop there. With Eyerys, you get a complete toolkit to make every customer touchpoint count—whether through voice, text, or any other channel. From multilingual surveys and multichannel distribution to our partnered approach in managing your CX and VoC programmes, we’re here to help you navigate this exciting new landscape with confidence.

Ready to chat? Let’s elevate your customer experience together—one voice at a time!