Discover How Smart Touch Transforms Customer Journeys

Driving Compliance and Operational Efficiency

Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK housing association. By automating feedback collection and leveraging data-driven nudges, the association achieved:

• 46% Increased Tenant Reporting: Boosting participation in compliance reports.
• Improved Regulatory Compliance: Proactively addressing health and safety concerns.
• Time and Cost Savings: Saving four hours of manual effort each month.

With real-world results and a digital audit trail, this case study demonstrates how Smart Touch helps organisations meet regulatory standards, enhance satisfaction, and drive measurable outcomes.

What You'll Learn

• How Smart Touch uses automated nudges to engage customers at critical points.
• The tangible benefits of integrating feedback with compliance processes.
• Real results from a high-volume, highly regulated industry.

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Discover actionable insights and proven strategies to transform your customer journeys.