Best Online Customer Experience (CX) Courses For 2024!

As we embrace the fresh start of 2024, post-Festive Holidays, it's the perfect opportunity to rejuvenate our skill set. Remember our popular list of the Best Online Customer Experience (CX) Courses? Well, it's time for an updated roundup for 2024!

Explore Our Handpicked Online Courses for 2024:

CCXP Certification - Intermediate - Expert Level

The CCXP course has evolved since our last mention. Transitioning from modular learning to a comprehensive certification, it now stands as a gateway to joining an elite circle of Certified Customer Experience Professionals. Delve into advanced CX frameworks and connect with a network of professionals through a year's membership to the CXPA platform.

CX 520 Mastery Series - Intermediate Level

CX University's CX 500 series has undergone a refresh. This course now includes CCXP exam preparation and covers all CX Core Competencies over six months, spanning Strategy, Culture, Metrics, Improvement, and more.

Omnichannel Customer Experience Management (CX) - Intermediate Level

In a world where users expect personalised experiences across multiple devices, mastering omnichannel CX is crucial. This 3-hour course offers insights into developing a seamless Customer Experience Strategy.

Customer Service Training - Foundational Level

Ideal for beginners in CX, this course from Go Skills dives into the 7 essentials of outstanding customer service. It's a stepping stone to creating loyal customers and enhancing your CX strategies.

Data-driven Design For Customer Experience - Foundational Level

Led by Professor Mohamed Zaki, this 8-week course from Cambridge is a treasure trove for those wanting to leverage online experiences for customer satisfaction. It covers everything from digital trends to AI in CX management.

Customer Experience Trends - Intermediate Level

Move beyond reading trend articles to creating your own CX strategies with this 50-minute course. It's packed with insights on personalisation, data storytelling, and effective tools for CX measurement.

Learning new skills or refreshing existing ones is incredibly energising. If you've come across any courses that have inspired you, we'd love to hear about them! Share your experiences with us and the CX community on our LinkedIn page.