3 min read
Beverley Dormer: 15 May 2024
Discover the power of IVR in enhancing customer experience and streamlining operations in contact centres.
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2 min read
Beverley Dormer: 19 February 2024
As a Customer Experience (CX) Manager or Officer, your role extends beyond coordinating with your internal departments, agents or service staff and...
1 min read
Beverley Dormer: 12 February 2024
Insurance is an industry where emotions run high and tensions are mounted. Making simplicity and speed of service resolution are paramount. The...
1 min read
Beverley Dormer: 05 February 2024
A brand promise is so much more than just business goals or a list of value propositions, it’s a fundamental declaration of what customers can...
2 min read
Beverley Dormer: 30 January 2024
Have you heard about Employee Engagement (EE) yet? If not, it's high time you did! It's quickly becoming the most valuable tool in your Customer...
1 min read
Beverley Dormer: 22 January 2024
As we embrace the fresh start of 2024, post-Festive Holidays, it's the perfect opportunity to rejuvenate our skill set. Remember our popular list of...
1 min read
Beverley Dormer: 19 December 2023
The G2 Winter reports have just hit the stands, and we could not be happier to report that Eyerys has once again been recognised with two High...
1 min read
Beverley Dormer: 25 November 2023
While some are hanging stockings and singing carols, Genesys agents know that the festive season brings unique opportunities for Customer Interaction...
3 min read
Beverley Dormer: 20 October 2023
In today's fiercely competitive business landscape, understanding and improving the customer experience is paramount.
1 min read
Beverley Dormer: 09 October 2023
Our 2022-2023 Global NPS Benchmark study is now available for download. In this edition, we've thoroughly examined the NPS benchmark (the likelihood...
3 min read
Beverley Dormer: 02 October 2023
What does CX and EE have to do with ROI when it comes down to your NPS and CSAT scores? …. If you’ve followed that sentence, well done, but I’ve a...
2 min read
Beverley Dormer: 02 October 2023
It’s the end of the Quarter and your board has asked you to step up and share your Voice of the Customer Data. Pull yourself towards yourself, take a...
4 min read
Beverley Dormer: 18 September 2023
I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...
1 min read
Beverley Dormer: 15 September 2023
We are so proud to have received two High Performer Badges in G2’s Fall 2023 performance index, for the sixth time running.
1 min read
Beverley Dormer: 11 September 2023
For as long as there are devices and preferences between them, the argument for embedding the first survey question in an email versus including a...
2 min read
Beverley Dormer: 28 August 2023
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
2 min read
Beverley Dormer: 21 August 2023
Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute...
2 min read
Beverley Dormer: 15 August 2023
In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...
8 min read
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
2 min read
Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
