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Smoke Customer Intelligence: 17 April 2025
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is a surprising amount we can learn from everyone’s favourite deliverer of joy.
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2 min read
Smoke Customer Intelligence: 08 April 2025
When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge lies in transforming mountains...
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Smoke Customer Intelligence: 31 March 2025
Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...
1 min read
Smoke Customer Intelligence: 17 March 2025
While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...
2 min read
Smoke Customer Intelligence: 24 February 2025
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Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
1 min read
Smoke Customer Intelligence: 03 February 2025
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Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
2 min read
Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
2 min read
Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
1 min read
Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
1 min read
Smoke Customer Intelligence: 29 November 2024
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
2 min read
Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
2 min read
Smoke Customer Intelligence: 30 October 2024
Listen to this article by clicking play above.
1 min read
Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
1 min read
Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
1 min read
Sarah Lubbe: 16 October 2024
Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...
1 min read
Smoke Customer Intelligence: 16 October 2024
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
3 min read
Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
