Transform Real-Time Contact Centre Feedback into Action with Eyerys 

Seamlessly integrated with leading telephony systems. Built for contact centres, secure for enterprises.

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Listen to, Consolidate and Act on Contact Centre Feedback with Eyerys:  

 

Eyerys redefines contact centre feedback by delivering a comprehensive platform for capturing, analysing, and acting on customer insights. With seamless integration into leading telephony systems, Eyerys enables contact centres to collect real-time feedback, derive actionable insights, and implement continuous improvements. Experience a solution built for enterprises, designed for efficiency, and ready to transform feedback into impactful business outcomes. 

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Ready-to-Use Contact Centre Feedback Solution

Our comprehensive Contact Centre Feedback toolkit is perfect for use in a contact centre environment, measuring performance, processes, and overall customer experience.

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Agent Performance Management

Drill-down to an individual agent level, or review as teams across various locations to make improvements where needed.

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Omnichannel Distribution

Reach your customers on their preferred communication channels

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Automatic Escalations

Mange low scores and recover seamlessly from one system

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Real-Time Surveys & Metrics

Capture insights as they happen.

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Schedule Reporting

Get reports as you need them direct to your inbox.

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Customisable Widgets

Display the data that matters most by creating your own.

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Easy Deployment

Our platform effortlessly integrates with major contact centre solutions, whether in the Cloud or on-site.

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Pre-Integrated

Pre-integrated into Avaya and Genesys, and compatible with most other telephony VOiP and cloud-based SIP systems.

See Eyerys In Action: Book Your Demo Now.  

 

Make it easy for your customers to give you feedback. Tie feedback to a specific interaction, touchpoint, process and staff member. Use valuable metrics to empower and improve your customer experience.

 

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We partner with you at every step of the Customer Feedback Journey:  

At SmokeCI, we go beyond delivering a platform—we partner with your team to ensure success. Our partner approach includes: 

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Metric Reporting and Analysis:

Eyerys includes powerful reporting capabilities for NPS, CSAT, and CES, providing teams with real-time insights to track progress, identify areas for improvement, and measure the impact of changes.

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Customised Onboarding:

Tailored sessions to ensure your team is well-prepared to use Eyerys effectively from day one.

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Ongoing Training:

Bespoke training programmes adapted to your specific business needs.

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Dedicated Customer Success:

Enjoy continuous support from a dedicated Customer Success Manager who will help you maximise the value of Eyerys.

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Eyerys Makes Contact Centre Feedback Easy: 

Fragmented Feedback Across Channels? 

  • Eyerys consolidates feedback from multiple sources, such as voice and web surveys, into a central platform, providing a unified view of customer experiences. 

Slow Response Times to Negative Feedback? 

  • Solution: Eyerys delivers real-time alerts and automated service recovery workflows, enabling immediate action to resolve issues and enhance customer satisfaction. 

Difficulty Identifying the Root Cause of Problems? 

  • Our AI-driven sentiment analysis reveals underlying issues in recorded customer feedback, helping organisations make data-driven improvements. 

Concerns About Data Security and Compliance? 

  • Eyerys adheres to the highest data protection standards, including ISO 27001 and GDPR, ensuring that feedback processes are secure and compliant. 

Take a Deeper Dive into Contact Centre Feedback with Eyerys

Brochure

 

 

 

 

 

 

 

 

 

 

 

Get the full picture of Eyerys’ capabilities. Download the Eyerys Brochure to explore detailed features, integrations, and benefits that set Eyerys apart. 

 

 

 

Download Brochure

 

 

A Partner to Industry Giants

Certified
Avaya Integration

Elevate your contact centre with our Avaya-certified integration, guaranteeing a seamless VoC experience.

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Premium Genesys Integration

Harness the power of Genesys Cloud and Multi-Cloud. Ensure your VoC spans every corner of your operations.

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Fast Setup and Quick Go Live 

Getting started with Eyerys is quick and efficient! 

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Rapid Integration:

Eyerys seamlessly integrates with existing telephony setups, reducing deployment time.

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Quick Start Enablement Fee:

Our low initial setup cost ensures that your contact centre can start benefiting from Eyerys without delay.

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Go Live Within Days:

Begin collecting feedback and gaining insights almost immediately, with minimal disruption.

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can revolutionise your contact centre feedback programme. 

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