Smoke CI Articles

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Making the most of your hard-developed customer journey mapping and experience management.

Smoke Customer Intelligence: 07 January 2025

Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.

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How Sentiment Analysis and AI Can Boost Your Customer Experience!

Smoke Customer Intelligence: 18 December 2024

Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...

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How Voice and Conversational AI Transform Customer Experience!

Smoke Customer Intelligence: 18 December 2024

Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...

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Unlock the Secrets to Higher Survey Response Rates

Smoke Customer Intelligence: 18 December 2024

Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.

Discover How Smart Touch Transforms Customer Journeys

Smoke Customer Intelligence: 07 December 2024

Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...

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Smoke Signals: Highlights from Q3

Smoke Customer Intelligence: 29 November 2024

As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...

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Building Trust in Your Customers with Data Privacy.

Smoke Customer Intelligence: 12 November 2024

Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...

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White Paper: Align to and Exceed Customer Expectations

Smoke Customer Intelligence: 30 October 2024

Listen to this article by clicking play above.

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Proactive Customer Service with AI and Predictive Analytics

Smoke Customer Intelligence: 29 October 2024

You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...

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Case Study: Using EE to Grow Your Management Team.

Smoke Customer Intelligence: 23 October 2024

Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...

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How To Transform Your Contact Centre Feedback into Financial Gains

Sarah Lubbe: 16 October 2024

Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...

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Driving Compliance and Customer Satisfaction Across Africa

Smoke Customer Intelligence: 16 October 2024

Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...

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Why Eyerys is the Best Choice for VoC and VoE Solutions

Smoke Customer Intelligence: 15 October 2024

Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...

3 min read

Elevate Your Brand with Brand Tracking and Customer Experience

Smoke Customer Intelligence: 15 October 2024

In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.

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How to design an effective customer feedback survey

Smoke Customer Intelligence: 17 September 2024

Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...

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How to Make Your Business Value and Act on CX Data

Sarah Lubbe: 11 September 2024

Voice of the Customer (VoC) data is often dismissed as 'fluffy stuff'—seen merely as a nice-to-have rather than a necessity. Sarah Lubbe, CRO for...

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10 Steps to Mastering Customer Experience

Smoke Customer Intelligence: 03 September 2024

Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...

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All The Highlights From Q2 at Smoke Customer Intelligence

Smoke Customer Intelligence: 30 August 2024

As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...

3 min read

Understanding the HCAHPS Survey for Health Care Providers.

Smoke Customer Intelligence: 20 August 2024

Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...