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Making the most of your hard-developed customer journey mapping and experience management.
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
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How Sentiment Analysis and AI Can Boost Your Customer Experience!
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
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How Voice and Conversational AI Transform Customer Experience!
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
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Unlock the Secrets to Higher Survey Response Rates
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Discover How Smart Touch Transforms Customer Journeys
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
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Smoke Signals: Highlights from Q3
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
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Building Trust in Your Customers with Data Privacy.
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
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White Paper: Align to and Exceed Customer Expectations
Listen to this article by clicking play above.
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Proactive Customer Service with AI and Predictive Analytics
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Case Study: Using EE to Grow Your Management Team.
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
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How To Transform Your Contact Centre Feedback into Financial Gains
Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...
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Driving Compliance and Customer Satisfaction Across Africa
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
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Why Eyerys is the Best Choice for VoC and VoE Solutions
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
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Elevate Your Brand with Brand Tracking and Customer Experience
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
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How to design an effective customer feedback survey
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
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How to Make Your Business Value and Act on CX Data
Voice of the Customer (VoC) data is often dismissed as 'fluffy stuff'—seen merely as a nice-to-have rather than a necessity. Sarah Lubbe, CRO for...
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10 Steps to Mastering Customer Experience
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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All The Highlights From Q2 at Smoke Customer Intelligence
As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...
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Understanding the HCAHPS Survey for Health Care Providers.
Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...