Unlock Analytics Insights with Smoke Customer Intelligence.

Comprehensive Reporting Solutions:

Smoke^CI offers a wide range of reporting options, from monthly metrics to bespoke one-off studies, ensuring that businesses of all sizes and needs can find a solution that fits their requirements.

Expert Insights and Recommendations:

Each report comes with detailed insights and actionable recommendations from Smoke^CI's team of experts, providing an independent perspective that enhances credibility and helps drive strategic decisions.

Customisable and Flexible Delivery:

Reports are available in various formats, including PowerPoint, PDF, Word, and Excel, and can be tailored to match the client's corporate branding or Smoke^CI's professional templates, ensuring seamless integration
into existing workflows.

Augmented Real-Time Reporting:

For clients needing up-to-the-minute insights in a bespoke way, Smoke^CI's PowerBI reporting offers live, bespoke dashboards that illustrate real-time survey scores and metrics, providing continuous visibility into key performance indicators. Add on your orgnaisational party data to take your insight to the next level. We integrate your data into our reporting to maximise value.

Professional Analysis:

Smoke^CI's approach includes VoC & VoE integration, impact analyses, and benchmarking, ensuring that clients receive a comprehensive view of their customer experience landscape. Don’t spend money on the data you don’t need. By selecting the depth and frequency of the insight you want

Anonymised and Ethical Data Handling:

For Voice of Employee reports, Smoke^CI ensures the anonymity of respondents, protecting sensitive information while still delivering valuable insights into employee engagement.

Proven Expertise and Industry Knowledge:

With years of experience in the field, Smoke^CI brings deep industry knowledge and proven methodologies to every report, ensuring that clients receive insights that are both relevant and actionable.

Ease and Convenience:

Smoke^CI's reports are designed to be user-friendly and easy to understand, making it simple for clients to quickly grasp key insights and implement recommendations to improve their customer experience.

Strategic Business Partnership:

SmokeCI goes beyond mere reporting by offering presentations and consultations with senior leaders, helping clients understand the broader business context and the impact of their customer experience initiatives.