Unlock Analytics Insights with Smoke Customer Intelligence.

The power of your survey programmes lies within the data you gather, and in the understanding you are able to gain from the data.

We believe that programme owners should have the information they need to make real changes in their businesses, and so we offer advanced analytics and insight reporting services to provide you with the data-driven insights you need to save time, enhance customer satisfaction and drive business success.

 

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Get the right report for your business goals

 

Our in-depth reports are packed with insights and action items that you can use to elevate your Voice of the Employee (VoE) and Voice of the Customer (VoC) programmes. You select the type of reporting you need and the depth of the custom reporting you require, and we do the rest.

Monthly Reports:


Track key metrics and trends in regular reports on a monthly (or quarterly) basis.


Includes:
• A metrics report with some actionable insight,
• Available in: PowerPoint, Word, PDF or Excel.
• Note: You may substitute reports with a PowerBI Solution.

 

Power BI Reporting

Experience real-time data visibility with our live, bespoke BI dashboards, providing continuous access to up-to-the-minute insights.

Program-Insights
 

Voice of Employee Reports:

Understand and improve employee engagement with our bi-annual reports, offering detailed analysis by demographics.


Includes:
• Anonymised raw data,
• A full report, and
• A presentation slide deck.
• Senior SmokeCI staff will present this report to your team.

VOE
 

Programme Insights:


Receive strategic analysis of quarterly performance, perfect for presentations to stakeholders.


Includes:
• A full report,
• Raw data, and
• A presentation slide deck.

Comprehensive-Reporting
 

Bespoke Once-Off Studies:

Tackle business problems head on by getting in-sight rich reporting on your bespoke studies. We partner with you to unpack findings and help identify themes.


Includes:
• Fully customisable reporting
• A full report, and
• A presentation slide deck.
• Senior SmokeCI staff will present this report to your team.

BI-Reporting
 
Smoke CI Telecoms Case Study

Learn how SmokeCI helped their customer in Telecoms overcome their reporting blind-sides

 

We helped our client gain deep insights into their CX and VOC reporting, uncovering millions in potential savings and actionable insights. Download your copy now, to see the difference our advanced analytics and insights reporting can make to your business.

 

 For the best viewing, please save the file and view in your PDF viewer. 

Why Choose SmokeCI

 

We make reporting easy! Unlock the power of insight and deep
understanding with our advanced analytics and insight reporting services. Trust our professional customer reporting and comprehensive services to take the stress out of your reporting tasks.

Comprehensive Reporting Solutions:


SmokeCI offers a wide range of reporting options, from monthly metrics to bespoke one-off studies, ensuring that businesses of all sizes and needs can find a solution that fits their requirements.

Expert Insights and Recommendations:


Each report comes with detailed insights and actionable recommendations from SmokeCI's team of experts, providing an independent perspective that enhances credibility and helps drive strategic decisions.

Customisable and Flexible Delivery:


Reports are available in various formats, including PowerPoint, PDF, Word, and Excel, and can be tailored to match the client's corporate branding or SmokeCI's professional templates, ensuring seamless integration
into existing workflows.

Augmented Real-Time Reporting:

 

For clients needing up-to-the-minute insights in a bespoke way, SmokeCI's PowerBI reporting offers live, bespoke dashboards that illustrate real-time survey scores and metrics, providing continuous visibility into key performance indicators. Add on your orgnaisational party data to take your insight to the next level. We integrate your data into our reporting to maximise value.

Professional Analysis:

 

SmokeCI's approach includes VoC & VoE integration, impact analyses, and benchmarking, ensuring that clients receive a comprehensive view of their customer experience landscape. Don’t spend money on the data you don’t need. By selecting the depth and frequency of the insight you want

Anonymised and Ethical Data Handling:


For Voice of Employee reports, SmokeCI ensures the anonymity of respondents, protecting sensitive information while still delivering valuable insights into employee engagement.

Proven Expertise and Industry Knowledge:


With years of experience in the field, SmokeCI brings deep industry knowledge and proven methodologies to every report, ensuring that clients receive insights that are both relevant and actionable.

Ease and Convenience:


SmokeCI's reports are designed to be user-friendly and easy to understand, making it simple for clients to quickly grasp key insights and implement recommendations to improve their customer experience.

Strategic Business Partnership:

SmokeCI goes beyond mere reporting by offering presentations and consultations with senior leaders, helping clients understand the broader business context and the impact of their customer experience initiatives.

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

Book A Call With Sales
Brochure-Insights-and-Reporting

Download Our Brochure

 

Discover the full potential of our innovative Advanced Insights and Reporting Services by downloading our comprehensive product brochure. Packed with detailed insights and the latest advancements, our brochure is your go-to guide for understanding how our offerings can elevate your business. Don't miss out – download now and see how we can help you achieve your goals.

Note: For the best viewing experience, please save the brochure and view it in your PDF viewer. 

Download The Brochure

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