Customer Experience Feedback Surveys, VOC, VOE and Advanced Data Analytics Services

 

At Smoke Customer Intelligence, we believe people matter and that every organisation deserves to hear from and understand the feedback from the people that matter most: Their customers.

 

 

AN AWARD WINNING 

SOLUTION

Users Love Us

Everything You Need to Gather Powerful Feedback Data


At SmokeCI, we are driven by all things feedback. We work tirelessly to ensure your customers have the most effective routes possible to deliver that feedback and the analytics you need to drive improvement and growth within your organisation. Our services offer unmatched individual attention with dedicated Customer Success Managers. We provide personalised training and onboarding, advanced analytics, and comprehensive reporting services tailored to your Customer Experience (CX) and Voice of the Customer (VOC) needs. Our commitment ensures that your business excels in customer experience management through expert support and innovative solutions. Choose SmokeCI to experience the difference that personalised, people-focused service can make for your CX goals.

[VOICE OF THE CUSTOMER]

Transform Customer Experience with Real-Time Feedback and Advanced Analytics

 

Harness feedback to improve every customer journey and touch-point.

 

Every interaction throughout the customer experience should be seamless, creating a positive overall experience, whether phone, post-call, digital, or in-person. Our solution gathers customer feedback across various channels and touchpoints along their customer journey, allowing you to understand experiences, react to service disruption, optimise processes and systems, and reward employees who deliver to a high standard. Whether on the phone, in-store or in-app, our system analyses feedback so that you can take immediate action to increase customer loyalty and retention.

 

  • Best-practice customer experience toolkits to optimise metrics, response rates & insights.
  • Universal survey solution across all journey touchpoints for seamless integration.
  • Centralise digital, telephonic and in-person feedback in one platform for comparative analytics.
  • Make informed decisions across your customer journeys based on real-time customer feedback.
  • Comprehensive multi-channel, multilingual surveys for insights across customer journeys.
  • Measure key metrics such as CSAT, CES, NPS and more for continuous improvement.
  • Leverage AI-driven transcription and analytics to analyse spoken and written feedback.
  • Real-time service recovery escalations for immediate issue resolution.
  • Live dashboards & in-depth reports for organisation, journey, channel or team.
  • Manage & motivate your front-line employees with customer-focused perfoQrmance metrics.
Do better for your customers

Capture and analyse feedback at all customer interactions to refine processes, reward people and improve the experience offered.

 

Team Players high-fiving

[VOICE OF THE EMPLOYEE]

Use Voice of the Employee to Monitor, Mentor and Magnify the Potential of Your Team

At Smoke Customer Intelligence, we believe that people matter, and when it comes to your business, your employees are your greatest asset. Our Voice of the Employee (VOE) Programme is a powerful, yet simple tool designed to help you unlock your team's full potential. By partnering with us we help you create a culture of fostering collaboration all while offering deep insight into your staff.

With easy-to-use anonymised surveys and actionable insights, you'll have everything you need to create a thriving, engaged workforce that drives your business forward. Empower your team with our Voice of the Employee Programme and see the difference it makes.

 

  • Pay only for what you really need, or add-on powerful additions to uncover deeper understanding.
  • Anonymised surveys. 
  • Fast to set up and implement. 
  • Core offering requires no specialised software.
  • Customisable VOE questions. 
  • Standard NPS and verbatim questions. 
  • Enhanced response rates.
  • Regular health check reports.
  • Extended survey duration.
  • Base reporting and management presentations.
  • Brand customisation.
  • Inclusive communication channels.
  • Data transparency.

[ADVANCED REPORTING AND ANALYTICS SERVICES]

Take Your Reporting to New Heights

The power of your survey programmes lies within the data you gather, and in the understanding you are able to gain from the data.

We believe that programme owners should have the information they need to make real changes in their businesses, and so we offer advanced analytics and insight reporting services to provide you with the data-driven insights you need to save time, enhance customer satisfaction and drive business success.

Whether you're looking to expand on the insights you already have, want to outsource your reporting or want to run once-off bespoke projects, we have the expertise and knowledge to help you find deep insights and make the most of your reports. 

  • Pay for only the reporting you need. 
  • Fully customisable reporting decks. 
  • Gain deep insights for Voice of the Employee, Programme Insights or Bespoke Once-off Studies. 
  • Augmented real-time reporting.
  • Professional Analysis.
  • Anonymised and ethical data handling.
  • Expert insight and recommendations.
  • Strategic approach to your reporting needs.

 

 

Empower Your Business by Transforming Feedback into Growth

 

Find out how we can become an extension of your team by sharing feedback data and insights, so that you can focus your efforts on creating value for your employees, customers and business.

 

Get in touch today

WHAT OUR CLIENTS SAY

ExperienceManagement_HighPerformer_EMEA_HighPerformer-1

Visit our G2 listing by clicking the button below and adding your thoughts about SmokeCI's dynamic and powerful VOC and Customer Feedback Software, Eyerys. 

Eyerys has a super-friendly user interface and useful widgets. Eyerys provides automated customer surveys via multiple channels and informative reports on CSAT and NPS
Faizel B
HEAD OF SERVICE DELIVERY MANAGEMENT

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