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Empathy for colleagues

1 min read

Showing Genuine Care For Your Employees Will Keep Them Around For Longer

As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff retention, as engaged employees are more likely to remain with the company for a longer period of time.

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Empowered Staff

2 min read

The Benefits of an Empowered Staff in the Workplace

Empowering staff in the workplace can be a powerful way to show that you care about their well-being and their growth within the organization....

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Two people looking at omnichannel distribution

2 min read

Gathering Omni-Channel Feedback – What Response Rates Can You Expect?

Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...

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Mixed races of hands for

1 min read

Smoke Customer Intelligence attains B-BBEE Level 1 rating

Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...

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ISO Compliance

1 min read

Smoke Customer Intelligence announces ISO 27001 certification

Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...

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Feedback Meeting

2 min read

Improve Your Employee Retention Through Continues and Regular Feedback.

Employee retention is a critical concern for executives as it directly impacts organizational stability, productivity, and overall success. In the...

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Voice of the customer - Gathering feedback

3 min read

Seven Voice of The Customer Channels for Collecting Customer Feedback

In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...

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Recognition in the workplace

2 min read

Promoting Equality and Contributions - How To Recognize Contributions Across the Company

In any organization, recognizing and appreciating the contributions of all employees is crucial for maintaining a positive and inclusive work...

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Quality of work as shown by a row of thumbs up

2 min read

How Committed Employees Drive Quality Work

Committed employees are an invaluable asset to any organization. Their unwavering dedication, passion, and drive have a direct impact on the quality...

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Man at his desk looking burnt out

2 min read

How To Address Employee Burnout - For Managers and Executives

Employee burnout has emerged as a pressing concern in today's fast-paced and demanding work environment. As executives and management, it is crucial...

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Engaged woman working at her desk with a tablet

2 min read

Keep Jobs Interesting and Exciting: Balancing Engagement and Performance

As managers and team leaders, it is essential to create an environment where employees find their jobs interesting and exciting. When employees are...

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Emotional Intelligence

2 min read

The Importance of Emotional Intelligence for Leadership

In today's rapidly evolving business landscape, effective leadership goes beyond technical expertise and traditional management skills. Emotional...

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Positivity at work

2 min read

10 Tips for Cultivating A Positive Attitude At Work

Having a positive attitude at work not only enhances your own well-being but also contributes to a harmonious and productive workplace. By adopting...

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2 min read

Best practice tips for Avaya contact centre surveys

For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...

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Strong female leader walking ahead of her team

1 min read

Leading by Example: How Managers can Demostrate Alignment to Company Values and Vision

Managers play a critical role in shaping the culture and direction of their teams. As a manager, it is essential to demonstrate your alignment with...

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Lightsabres from the movie Star Wars by Dreamworks, Disney and Lucas Arts

2 min read

Four Customer Experience Lessons from Star Wars

A long time ago in a galaxy far, far away… a space opera about humans, aliens, and droids engaged in an interplanetary war captivated, and continues...

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Employee Getting rewarded for their work ethic.

3 min read

Empowering Your Team to Align With The Organisational Vision - Psychological Ownership

As a team leader or manager, one of your primary responsibilities is to ensure that your colleagues and staff members not only understand the...

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Group of colleagues happy at work.

2 min read

Encouraging Colleague Alignment to Company Values and Vision.

You walk into your workplace every day, fueled by a sense of purpose and passion for the company's values and vision. You believe in what the...

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2022 Calendar on a desk

2 min read

4 Key CX Stats you need to know for 2022

Customer experience has become far more than a buzzword – it is a proven competitive advantage when looking to attract and retain customers for the...

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City overlaid on a person using a digital device

6 min read

CX in financial services (and what you should be doing)

It’s hardly a surprise that organisations across industries are prioritising Customer Experience (CX) as key to their strategies in the coming years....

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