Nine ways to improve customer experience in any industry

It doesn’t matter which industry you’re in, if you have customers you need to provide a great customer experience. And make sure it’s what differentiates you from your competitors. There are so many ways you can improve customer experience (CX), but how do you know what’s right for your business? And where do you start? It’s important to make a customer … Read More

Start listening to your members to improve their experience – and retention

Member experience

The Medical scheme industry has become exceptionally competitive, adding even more challenges to your plate. From streamlining the claims process, managing costs, communication to members, member retention, attracting new members, to increasing member lifetime value and improving member experience. From a customer perspective, product and price aren’t the only areas members look at any more. In a recent survey, the … Read More